More and more brands are getting rid of their 800 numbers to handle customer service, turning to Twitter instead. And for good reason. Not only because of the fact that brands can monitor and manage their online reputation more effectively, but because customers feel heard on social networks and react accordingly. In fact, 70% of online customers that have been helped via social customer service end up returning as a customer in the future.

Check out with infographic by Ambassador for more stats on social customer service: